Store Policies

 

By making a purchase at Papaloteandco.com you are agreeing to the following policies listed below...

 

SHIPPING


We ship all in stock items within 72 hours, but custom orders will be handled on an individual basis. If you are interested in placing a custom order, please keep in mind the time frame in which you need your order by. Please note, shipping may take longer for a custom order. If you need your item(s) within a certain time period, please contact Papalote & Co. first. Papalote & Co. cannot guarantee a delivery date, if not contacted first. If the package has to be forwarded for any reason, Papalote & Co. will not be held responsible for any damage to the product. Most orders are shipped via USPS first class with delivery confirmation. Customer is responsible for customs fees.

 

RETURNS

- All sales are final. The only exception is if the product is damaged in anyway, in that case a replacement will be sent (within the same shipping time frame) and the original item(s) is returned to Papalote & Co.

- If there any problems with your order please contact Papalote & Co. within 14 days of receiving the item.

- Papalote & Co. processes orders as quickly as we receive them, which means there is a very short window for cancellations. Once an order has been processed, no cancellations are allowed.

- Paplote & Co. is not responsible for size errors. Please make sure to select the correct size when ordering.

- Paplote & Co. is not responsible for personalization errors. Please make sure all monograms are in requested format and all names are spelled correctly.

Have questions about how to order?  We are happy to help!

 

PRIVACY POLICY


Your privacy is important to us!


Making a purchase requires that you supply your contact information (Name, Email, Shipping Address, Billing Address, etc.). Your information will remain strictly confidential and will be used only to process your order(s) only.

The information you provide to us will be used solely by us, to process your orders. We will not distribute, display, or sell any information you entrust to us. We will not allow any third party access to your personal information, unless forced to do so by law. We will not solicit you or contact you outside of order processing.

 

Thanks for shopping with us,

Papalote & Co.